Login Problems
There are
several major reasons why you may
have trouble logging into
Maintenance Connection:
-
You may
have a Pop-up Blocker:
Pop-up Blockers come with many
3rd party toolbars such as the
Yahoo toolbar in addition to
being a part of Internet
Explorer in some cases. You may
have multiple Pop-up Blockers
installed in your system without
even knowing it. All
Pop-up Blockers must either be
disabled or be configured to
allow Pop-ups for Maintenance
Connection (adding 'maintenanceconnection.com'
to the allowable list in your
Pop-up blocker configuration).
For more information, please see
(Pop-up
Blocker Settings.)
-
Your
browser may not be accepting
Cookies: Make sure that your
browser allows "Cookies" (i.e.,
that Cookies are turned on).
Please follow the (Instructions for Enabling
Cookies.)
-
You
may have a corrupt file in your
Browser cache:
You may have a corrupt file in
your Browser's cache directory.
Please follow the (Instructions
for clearing your Browser's
cache.)
-
Your browser may have a Third-Party Browser Extension that is
causing problems: There may
be a Third-Party Browser Extension
that is causing problems. Try
disabling Third-Party Browser
Extensions.
Please follow the (Instructions for
Disabling 3rd Party Browser
Extensions.)
-
You may have a regional settings
conflict (Windows XP Only):
If you experience the
symptom where after you login
and select an application, your
browser windows closes, you may
have a regional settings
conflict. Please follow the (Instructions
for configuring your regional
settings)
Below
reasons are not as common - but
still should be verified:
-
Incorrect
Member ID and/or Password:
Double-check your Member ID and/or
password. (If
you forgot your password, please
click here.)
-
Your browser may have Active
Scripting turned off: Make
sure that your browser allows
active scripting (i.e. that
active scripting is turned on).
Please follow the (Instructions
for Enabling Active Scripting.)
-
You may have a
misconfigured Firewall: A misconfigured
Firewall may also cause log-in
problems. Try temporarily turning off any
Firewall software you may have
installed, such as ZoneAlarm.
Please follow the (Instructions
for configuring your firewall.)
-
Your
browser may be
using an incompatible text encoding:
Sometimes, the
login page will not display
correctly if your browser isn't
set for Western text encoding.
In most browsers, you can
manually change the text
encoding style by clicking on
the "View" menu and selecting
"Encoding" or "Text Encoding",
followed by "Default" or
"Automatic". If this doesn't
solve the problem, select either
"UTF-8" or Western text
encoding.
If you have any
further questions, do not hesitate
to contact our technical support
staff at 1-888-567-3434 ext 2. or
simply send an email to |
