Challenges

  • Thousands of employees and assets spread across 104 locations.
  • No system to track work order status.
  • Lack of real-time visibility into project status across technicians and facility management.
  • Mission-critical assets needed in safe and clean conditions.

Solutions

  • Maintenance Connection’s work order tracking module.
  • Maintenance Connection’s reporting and record-keeping functionality.
  • Maintenance Connection’s preventive maintenance schedules.

Results

  • Full visibility into work orders status across all locations and technicians.
  • Digital records of historic work orders and maintenance procedures by asset.
  • Safer, cleaner environment for all passengers and airline employees.
  • Nine-year consecutive winner of J.D. Power award for top customer satisfaction rating.

"We depend on Maintenance Connection across our 104 airport locations. We use the software to maintain a variety of assets—from hangars to data centers, to fuel tanks, baggage systems, jet bridges, passenger boarding bridges and more. "


Allan Amador | Facilities Manager

Case Study Summary: Alaska Airlines

Alaska Airlines was founded in 1932 with its largest hub in Seattle. The airline offers flights to more than 100 destinations, including Alaska, Hawaii, Costa Rica and Mexico. It’s also been ranked with the highest customer satisfaction compared to traditional airlines for nine years in a row.

With customer service at the top of its priority list, Alaska Airlines knew that equipment downtime or unsatisfactory conditions for passengers were not options. The organization needed a system to manage and organize its thousands of assets across 104 airport locations. It also needed to track maintenance needs and avoid equipment downtime across the fleet of aircrafts.

The Alaska Airlines team selected Maintenance Connection’s industry-leading CMMS for asset management, work order tracking and preventive maintenance schedules.

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