It’s more evident than ever that technology affects the maintenance management field. From integrated processes to automation of normal tasks, technology rapidly improves our day-to-day duties.
How the IoT Impacts Maintenance Management
It’s more evident than ever that technology affects the maintenance management field. From integrated processes to automation of normal tasks, technology rapidly improves our day-to-day duties.
In the world around us, software has become the great orchestrator of life. From healthcare to municipalities, there are devices, equipment and even people influenced by technology. With this new era comes new software and speciality applications for each area of society. More than ever, companies are faced with the task of choosing the right software to meet their specific needs.
What is a Maintenance Software?
Due to accelerated growth, compliance rules, preventive maintenance requirements and advancing production requests, a large majority of companies now have a great need for a maintenance management software. Implementing a preventive maintenance program and streamlining daily operations are vital to a company but choosing the right maintenance software can make all the difference to a company succeeding. So what is a maintenance management software? A maintenance management software is a software implemented to help create, track, manage and report on maintenance work performed on company assets and equipment. A good maintenance software will also track inventory, labor time, purchase orders and other detailed information needed for reporting purposes. Unfortunately, it is easy to get overwhelmed when looking for the right maintenance or facility management software.
In this article we will discuss the top two types of maintenance management software: CMMS and EAMS.
What is a CMMS?
So what is a CMMS? A CMMS is a computerized maintenance management software designed to automate, standardize and manage maintenance performed on equipment and assets. CMMS is one of the original acronyms for a maintenance management software. A CMMS is most known for its robust ability to manage work orders, labor and maintenance performed within a company. A CMMS is also centralized communication platform which allows for all maintenance information to be gathered, cultivated, stored and reviewed from any location on a 24/7 basis. Within the CMMS, a vendor may offer additional capabilities such as labor management, inventory tracking and PO capability.
What is an EAM Software?
What is an EAM software? An EAM software is an enterprise asset management software which allows multi-site and/or multifunctional companies to manage every part of their maintenance operations across departments, locations, facilities, and business functions. An EAM software moves beyond a CMMS to also incorporate detailed reporting, planning, asset lifecycles and calibration between entities. Maintenance Connection understands the need for asset lifecycle management. The ability to forecast the life expectancy of equipment facilitates future budget and maintenance needs. It also allows a company to plan for future equipment purchases and depreciation of existing assets.
In today’s times, there is now a global need for companies to manage operations across locations and on a 24 hour basis. The IoT is also allowing for more automation of processes, better asset management and monitoring. Because of this, an EAM functions alongside these features as a maintenance management hub for enterprise companies.
Does my company need a CMMS or an EAM?
This is a great question to ask. Considering that an EAM software contains many aspects of a CMMS, the greater question to ask is what are the needs of your company. A basic CMMS is great for smaller companies who are mainly interested in tracking work orders and maintenance along with some maintenance reporting. If a company is medium to large and/or has multiple locations, an enterprise asset management software is a better choice for maintenance management, maintenance reporting and planning, and aligning operations. An EAM software can also offer integrations and add-ons with current company software to streamline information and processes which a basic CMMS may not have.
Whether you choose a CMMS or an EAM software, the total productive maintenance, detailed reporting, cost savings and efficiency are well worth the investment. Like Maintenance Connection, some vendors are both an EAM and a CMMS. Hear helpful informational videos from EAM/CMMS customer success story videos such as the New York Times and L’Oreal. If you are in the process of deciding which maintenance management software provider to choose, we have created an informational book called 2018 State of CMMS Score on how maintenance professionals across all industries are using CMMS/EAM software to realize better cost savings, ROI and overall maintenance procedures. Download your copy of the report today.
The journey to an efficient maintenance team across any industrial facility or manufacturing plant is dependent on a variety of factors, including an experienced, efficient maintenance staff.
However, without the proper tools in place to measure quality control and efficiency data and benchmarks, the maintenance team risks the possibility of downtime or an inefficient production schedule.
As a result, manufacturers witness breaks in production and are unable to fulfill the requests of customers, compromising quality and driving up maintenance costs.
January 3, 2018 (Davis, CA) – Maintenance Connection, a long-time frontrunner in the Computerized Maintenance Management Software (CMMS) industry wrapped up 2017 with a handful of award designations.
Plant Engineering Product of the Year Finalist
Maintenance Connection v8.0, originally released in June 2017, has been nominated as a Finalist for Plant Engineering’s 2017 Product of the Year for Maintenance Software. Plant Engineering is a trade publication that covers maintenance and plant management in both manufacturing and non-manufacturing industries.
You know the benefits of preventive maintenance (and maybe even predictive maintenance) first hand.
How? Your facility has a computerized maintenance management system (CMMS) in place to help reduce downtime and organize workflows. However, like most technology, your maintenance software may become outdated — which can cost you in the long run.
Reasons to Replace Your Maintenance Solution
Often your CMMS will become outdated for two reasons:
- The solution’s vendor isn’t keeping up with market trends.
- Your workplace has had a major change that impacts maintenance.
If you asked the vendor about its product’s evolution before implementing, you likely already know how conscientious the vendor is about market trends and changes. If not, you can find this information by checking recent product updates or feature releases mentioned in the vendor’s PR (public relations) announcements, on community forums, or on social channels like Facebook and Twitter.
Frequently, when an organization undergoes a major change — like business growth, a mass hiring or a facility upgrade — it will outgrow the technology it’s currently using. Some maintenance solutions can scale to meet the changing demands of the business. However, this isn’t always the case, forcing some businesses to choose a new solution altogether.
Though these two reasons are usually clear to see, it’s not always apparent that your maintenance solution is falling behind. This can set your maintenance ROI on an unexpected downturn. Here are five signs that will let you know it’s time to replace your maintenance solution.
1. You don’t have real-time visibility.
Most modern business solutions offer real-time analytics to easily create status reports and make quick decisions. This is no different in the maintenance industry.
Today, many maintenance solutions allow managers and technicians to track and check various facility and equipment metrics such as failure codes, inventory, equipment status levels, completed work orders and more. Without real-time visibility, it’s hard to make quick decisions to keep everything at peak efficiency. But more importantly, you may be risking the health of your equipment or the safety of your technicians.
2. You have compliance issues.
If you have a maintenance solution, you probably already track the warranties, inspections, routine maintenance and repair history of your equipment. However, if keeping up with compliance codes and industry regulations is more of a manual process, you may consider replacing your maintenance solution.
Many CMMSs can automate most compliance tasks by setting notifications, scheduling routine maintenance, tracking a repair history log and organizing important documents (e.g., equipment manuals, spec sheets, ID tags) for each of your assets. This won’t only save facility managers time and boost compliance rates, it will also make inspections and audits a breeze since everything is documented and easily accessible.
3. Your technicians are doubling work with paper processes.
When technicians use paper forms on the floor or in the field, and then come back to the office to input all the data digitally, it’s a sign your maintenance solution needs an upgrade.
Doubling up with paper processes not only causes redundant work for technicians, it also wastes valuable time and resources since the rest of the team is working with outdated data. Upgrading to a cloud-based maintenance solution will allow everyone to have access to necessary information when they need it. Taking this one step further, having a mobile CMMS will allow technicians to check and update data with smartphones, tablets and other mobile devices, anytime, anywhere.
4. Your work orders are falling behind.
How your organization manages work orders can make or break your whole maintenance operation. If you notice that your work orders are getting backed up, it’s probably time to look into a new CMMS.
When your work orders are falling behind, usually it’s a sign that the current workflow is insufficient or the necessary data isn’t accessible until it’s too late. Many modern CMMSs serve as central hubs for asset management, inventory management, work order management and preventive maintenance management, so managers and technicians alike can make sure all the necessary parts, time and equipment are available to finish a work order.
5. The solution has little or no integrations.
Usually, a maintenance solution can integrate with other business systems you use, such as property management or accounting software. These integrations allow you to make maintenance decisions that better serve the whole business.
If your CMMS doesn’t have native integrations, check to see if there is a flexible application program interface (API) available. This will allow your organization to create custom integrations with your current business applications.
However, if both avenues are extremely limited or nonexistent, you may consider looking at a different maintenance solution for your team.
The Bottom Line
Sometimes a CMMS that was great to start with doesn’t have the ability to hold up after major business changes. Keeping an eye out for these signs will make it more apparent when you need to replace your maintenance solution.
Author Bio: Elizabeth Mazenko is an editor with Better Buys, a trusted source of maintenance software news and research. Follow her at @ElizMazenko for more on enterprise software and related technology research.
November 2017 – Maintenance Connection just completed its 2017 year of giving back, fulfilling its promise to donate 1 percent of profits and 1% of employee time to charitable organizations. Since 2011, employees of Maintenance Connection have participated in a variety of volunteer initiatives through the MC Gives Back program, a way to positively impact the world by donating time, manpower and resource to those in need.
October 17, 2017 (Davis, CA) Maintenance Connection just held its largest ever annual user group training conference, Checkpoint, in Seattle, WA. The computerized maintenance management software company (CMMS) has been holding successful, nation-wide user group meetings annually for 15 years. Each class provides expert guidance and training in order to help clients maximize their investment and utilization of Maintenance Connection’s CMMS platform. This year’s event welcomed over 300 users from around the world, ranging from new customers to longtime clients.
The Checkpoint user group meeting provided the opportunity for users to attend a wide variety of training sessions, each pertaining to their specific use of the CMMS system. Our Chief Customer Officer, Brian Kincaid, states that “The courses this year were tailored to each individual so that everyone can take home skills that they can use immediately.” More than fifty sessions were offered with state-of-the-art interactive examples, presented by highly skilled trainers, that offered take-home guides to benefit users of all levels. In addition to the training that took place inside the sessions, attendees had invaluable opportunities for personal interaction with fellow users and the Maintenance Connection staff. Customers were given opportunities to spend dedicated time with MC’s support staff within the “Live Support” area which was conveniently set up throughout the duration of the event. This gave users easy access to find answers to questions about functionality and new features with a true support person. Attendees were also given the opportunity to network with peers within their industry. “It gave us the opportunity to speak with others that use MC in the same way we do, and share tips and tricks that we have learned” said attendee Mary Jo McCallister of SRG Global
The Checkpoint user group meeting gives Maintenance Connection the opportunity to present two awards to its customers: “Client of the Year” and “User of the Year”. The Client of the Year award goes to the organization that utilizes the Maintenance Connection software to its fullest, partners with the team to in order to help make their projects successful, and actively seeks opportunities to expand and grow with Maintenance Connection. This year’s recipient for Client of the Year 2017 was presented to Providence Health & Services. Providence has been using Maintenance Connection since 2015. The User of the Year award is presented to a user who actively participates in the Maintenance Connection community, takes the time to become an expert at using the software, and provides regular feedback to help make Maintenance Connection better for fellow users. The 2017 User of the Year was presented to Scott Turner from Intelligrated. Scott has been using Maintenance Connection since 2012 and was the staff choice as the recipient of this award.
In 2018, Maintenance Connection will host several smaller user group meetings in the form of road shows across the country. The dates and locations for these events will be released in December.
Managing parts and equipment in one location is not an easy task. Managing parts and equipment in multiple locations is a job fit for a superhero. To most companies, adding new locations is a sign of success and growth. With that positive also comes the growing pains of setting up new facilities and larger amounts of inventory management.
To ensure successful company growth, there are three key considerations to ensure multiple locations are managing parts and equipment operations at their top ability and doing so for years to come.
Picture this: you schedule maintenance for a quick repair and discover a spare part is not on-hand, forcing operations to a sudden standstill. What do you do? Chances are, you submit an emergency work order to get operations in motion and then figure out where to find another part.
In the scenario described above, it’s likely that you’re experiencing inventory stockout. This is not unusual, considering most organizations will experience stockout at some point in time. What’s surprising? You don’t have to. Continue reading
One of the best decisions a company can make is to implement a CMMS software for their asset, inventory and maintenance management needs. Just as a the foundation of a house ensures the house is standing strong, so a proper system foundation will aid in successful company operations. To create a successful beginning, here are some key system considerations to know before implementing a new CMMS.
Time is of the essence when it comes to managing mobile maintenance operations. To enhance productivity and performance, maintenance teams utilize mobile computerized maintenance management software (CMMS).
By having mobile CMMS at your fingertips, you too could make better maintenance decisions with the right information at the right time. In fact, FacilitiesNet states that mobile CMMS helps both technicians and managers remotely gain access to data, work orders and other decision-driving information.
In our 2017 State of CMMS Report, we found that fewer than half of maintenance pros rely on mobile CMMS. What’s more startling is that these maintenance teams are missing out on top CMMS functionality enabled by mobile, like accelerated workflow and improved team communication. Continue reading
When it comes to measuring success, there’s nothing more important than setting measurable benchmarks and defining key performance indicators (KPIs).
For maintenance professionals, measuring key metrics is made easier with computerized maintenance management software (CMMS). Use a CMMS to visualize KPIs with custom dashboards, so maintenance professionals can get a sense of how well the organization is (or isn’t) hitting its targets.
So what should you measure? Use a CMMS KPI dashboard to measure impact on high-level, bottom-line business goals or get as detailed as you can with metrics on specific asset types in terms of brand performance comparisons (do certain TVs really outlive others?). Consider KPIs that track asset lifetime health, labor productivity, inventory investments and more. With a CMMS, maintenance professionals can measure asset performance across a variety of KPIs. Continue reading
Managing public sector maintenance is no small feat or cost. Over nearly 60 years, federal, state and local governments have spent more than $2 trillion on operations, maintenance, and water and wastewater infrastructure.
With tight budgets, strict regulations and citizens’ lives that depend on the uptime of critical assets, governments need a smart maintenance strategy to ensure a proper workflow.
One of the greatest challenges hospitals face is asset management. Since the quality of care depends on the uptime of assets that save lives every day, a smart management strategy is a critical task for maintenance. The best asset management plans help to extend asset life, monitor critical machine performance and reduce costly downtime, all of which translate to better patient care.
For hospital maintenance technicians, using computerized maintenance management software (CMMS) helps support operations across entire healthcare organizations. Those with complete systems in place have less asset downtime to tend to, which allows physicians to focus more on the quality of patient care.
When it comes to managing maintenance for local, state and federal organizations in the public sector, there’s nothing more important than ensuring uptime, reliability and responsible resource management.
Because governments work to serve the people, an effective maintenance strategy enabled by a CMMS helps organizations to increase asset visibility, improve work order management and diminish asset downtime. Continue reading
The manufacturing industry is the sixth largest employer in the United States. In 2016, the manufacturing industry contributed $2.1 trillion to the economy. Because of this, a solid maintenance strategy is critical for manufacturing facilities to perform at peak performance and meet customer demands.
Unplanned downtime in the delivery and production process can cost maintenance managers significant time and money.
With a CMMS, maintenance managers can perform routine maintenance throughout the manufacturing plant that extends asset life, and prevents and predicts equipment failures. Continue reading
Every day, healthcare professionals rely on medical devices that diagnose, treat, prevent and cure medical conditions and diseases. Hospital managers and medical device manufacturers partner to ensure that each part is compliant with regulatory standards.
For medical device manufacturers, using a computerized maintenance management software (CMMS) is a must. Those with complete systems in place see decreased medical device-related accidents and improved efficiencies.
With five major manufacturing facilities and 15 distribution centers in the U.S. alone, L’Oréal has thousands of employees to keep track of—not to mention assets. At a time of high growth, the company recognized its need for better maintenance management.
Customer satisfaction is of the utmost importance in the hospitality industry, especially for casinos. Vegas Inc states that the revenue of a casino comes from more than gambling—it depends heavily on the non-gaming experiences like operations.
As the operations of a casino become more elaborate thanks to today’s technology, there’s an even stronger need for smart maintenance. That’s because a casino’s customer satisfaction depends on the health of thousands of assets within—from slot machines to behind-the-scene equipment like lights and HVAC systems. Continue reading
We’ve all heard the old saying, “Work smarter, not harder.” This carries over to the maintenance industry, one field that is in constant search of ways to decrease asset downtime without increasing the needed manpower.
But without broadening our range of strategies, how can any maintenance team improve if they’re following old, reactive ways? As FacilitiesNet states, one of the hardest parts of implementing a new maintenance strategy is simply getting started. Continue reading
Managing maintenance in hotels and resorts with hundreds of rooms, multiple floors and many assets is no easy task. Facility managers must be organized and efficient to provide a comfortable stay for their guests in the hopes of continuing business with them in the future.
But it doesn’t stop there. Research has found that 72% of customers will share their positive experience with six or more people, which adds credibility and gives a positive boost to the resort’s reputation if customers enjoy themselves. Good maintenance is key to achieving that goal.
When assets are well maintained, guests experience fewer hassles and enjoy their stay more. The last thing anyone wants to worry about while traveling is substandard equipment or facilities. Continue reading
Attention property managers: Do you ever find there’s not enough time in the day for all of your responsibilities? No matter if you’re the manager of a retail, commercial or office building, it’s your job to keep tenants satisfied. And while it may seem like a simple enough task, there are other factors that come into play, like manpower, budget and resources.
With the help of a top-notch CMMS, property managers can check tasks off the to-do list faster than ever before. Plus, a CMMS provides bottom-line benefits by improving maintenance efficiency and capturing higher ROI from fixed assets.