“What gets measured gets managed,” goes the old saying—and it could not be truer for healthcare maintenance professionals. Hospitals and healthcare systems rely on functioning assets and equipment not just to remain profitable, but also to enhance patient well-being. With that kind of responsibility, it’s critical to make sure assets and equipment are maintained before they fail or break.
The best way to make sure maintenance is preventive rather than reactive is through smart measurement. This requires a well-designed system that tracks each metric important to your operations. But be careful: if you start tracking and analyzing everything, suddenly nothing becomes a priority; it’s extremely difficult to sort the signal from the noise.
Read below to learn five of the most important key performance indicators (KPIs) that hospitals and healthcare systems should track. Using them, you’ll be on your way to more effective—and better managed—preventive maintenance efforts.
1. Overdue Work Order Counts Trending Over Time
Start your path to better preventive maintenance by tracking overdue work order counts. This metric sheds light onto how well staff respond to work requests in a timely manner. And it makes identifying the highest risk assets easier, based on how long ago they were maintained. This is especially important in a hospital environment, where functioning machinery and equipment is critical to patient health and, in some cases, survival.
Track this number over time, which means weekly, monthly and quarterly, to better understand the efficiency (or lack thereof) of your maintenance workforce.
2. Requests / On-Demand Open More Than 14 Days
Be sure to monitor any work request that has been open more than 14 days. Doing so gives you a clearer picture of how reactive and preventive your maintenance activities are. This KPI also identifies which assets need preventive maintenance, based on how long it’s been since a repair or maintenance request. This information should allow you to get ahead of the game once overdue orders have been addressed.
3. Corrective Response Time
Pay close attention to how long equipment repairs take, and be sure to trend this metric over weeks, months and years. Measuring this KPI will help you better make the case for additional preventive maintenance. After all, there’s nothing like seeing just how much time, money and downtime repairs cost to convince executives of the need to prevent equipment failures before they happen.
4. Labor Hours by Month
An objective look at how many hours your team works per month is always helpful. But it becomes incredibly valuable when you combine this data with aggressive preventive maintenance schedules. Any hour you free up gives staff the ability to perform more preventive maintenance on assets, in turn creating more efficiencies. It’s a virtuous cycle.
Every organization has assets that are classified as “high-risk” because they need frequent repairs or fail often. The only difference with hospitals is that their high-risk assets also endanger human life and well-being if they break. This makes it imperative to build a dedicated dashboard of KPIs to track the health of these assets.
While the metrics you wish to track may differ depending on the asset, high-risk assets should be tracked separately from other equipment and carefully monitored.
Metrics Are Just the Beginning
Do you want to improve your hospital maintenance beginning right now? The metrics above are a great start, but they’re only the beginning. Learn how to transform your maintenance efforts—even if you don’t know where to start—with this free ebook on preventive maintenance in healthcare.