There is a major problem that maintenance professionals face when they try to implement a computerized maintenance management solution (CMMS). This issue prevents them from truly unlocking a CMMS’ potential and getting the full ROI they expect from these systems.
The cause of these woes is lack of visibility. Even if an organization implements a CMMS, maintenance teams don’t benefit unless as many assets, activities and work orders as possible are visible in the system. And we have the data to prove it.
In the 2018 State of CMMS Report, Maintenance Connection surveyed 1,000+ maintenance professionals on their operations. Spanning 10 industries, the insights give an invaluable look at how improved visibility translates into significant performance gains for maintenance teams.
Read below to uncover more on the importance of CMMS visibility.
1. Enter all your organization’s assets into the system.
To start, our data shows that longer asset life corresponds to the number of assets maintenance professionals enter into a CMMS. So, the more assets our respondents entered into their system, the better off they were.
That might seem obvious, but many teams do not fully leverage their CMMS. Only a few departments may use the system or adoption may not span all assets under the maintenance team’s responsibility. Only by configuring as many assets as possible to the system can pros gain maximum visibility into their operations—and reap the benefits this visibility provides.
2. Manage all work orders, service requests, and inventory in the CMMS.
The number of work orders, service requests and other inventory managed by a CMMS matter, too. Our data found that even a slight increase in work orders and requests managed in the system has a big effect on satisfaction. And a full 85% of organizations that had all inventory tracked in a CMMS saw a “strong” or “maximum” benefit to parts availability and time required to fix.
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To achieve maximum maintenance ROI, it is critical that teams don’t just add their assets to the system and forget about them. They must track their daily activities and supplementary inventory in the system as well.
3. Empower executives with more CMMS reporting metrics.
Once you have visibility into your assets and how they’re serviced, there is one more important area to attend to: metrics. Showing your management team you care strongly about getting better insights into performance means putting a lot of effort into capturing and reporting key metrics and KPIs in your CMMS. Data from the 2018 State of CMMS Report shows that nearly 70% of organization that put forth maximum effort in measuring the right metrics and reporting on them to management regularly, realize maximum benefits.
By a wide margin, respondents who said all their CMMS metrics, KPIs and reports were used by management experienced the most benefits. Executive visibility, it turns out, pays major dividends.
So don’t be caught in the classic visibility trap. Just because you invest in a CMMS doesn’t mean the results will magically start appearing. You must make sure to combat lack of visibility from day one by entering your assets into the CMMS, tracking work orders and requests, and make sure the executive team fully uses CMMS metrics.