We have a few questions for you:
- Were you the team member who first researched CMMS?
- Did you go above and beyond during the CMMS implementation phase to ensure team members understood the system?
- Did you fight technology resistance to win ultimate buy-in for your organization’s CMMS?
If you answered yes to these questions, congrats, you may be your maintenance team’s CMMS change agent. Now that you’ve implemented your CMMS, it’s time to champion for success to ensure the team is fully utilizing the system to reach total maintenance mastery.
While it may seem like a daunting task to inspire change across your organization, imagine the benefits that full CMMS implementation would mean to your organization (hint: less downtime, fewer emergency work orders, higher customer satisfaction and less risk of going over budget).
Ready to create change across your maintenance team and the entire organization? Read below to learn where your organization ranks, plus three steps to boost your team’s CMMS return on investment (ROI).
Where does your CMMS usage and implementation rank?
In a recent study, we asked maintenance pros a variety of questions about their CMMS usage, implementation and ROI. Based on their answers, respondents were ranked and placed into CMMS Score groups, including:
- Apprentice: At the Apprentice level, organizations most likely just started their CMMS research and implementation.
- Mover: Movers have likely gained buy-in from management, successfully onboarded the team to the tool, and are right on the cusp of realizing potential CMMS benefits and savings.
- Journeyman: Journeymen have fought an uphill battle of technology adoption across the maintenance team, and are starting to realize bottom-line organizational value for program implementation.
- Leader: CMMS Leaders realize the full program value, and can tie results to
- bottom-line business impact.
- Master: Masters have fully implemented a CMMS organization wide, including mobile deployment. They enjoy maximum bottom-line impact from a CMMS
>>>Want a full description of the CMMS Score groups? Download a copy of the 2017 State of CMMS Report.
3 steps to inspire positive change across your maintenance team.
Whether apprentice or master, any organization can work together to reach CMMS success. Follow the three steps below to inspire your maintenance team to collectively move towards CMMS masters.
1. Pulse check the team’s CMMS usage.
From technicians in the field to the maintenance manager, ensuring the team is properly and consistently using the CMMS is no small task. However, it’s up to the collective team to work together to one day pass the maintenance mastery finish line.
In our 2018 State of CMMS Report, we found that only about 30% of respondents have all of their maintenance and operations personnel fully trained on a CMMS. While you may have gone through initial training and onboarding sessions when you first introduced the team to CMMS, gut check that they’re properly using the system. Ask the team questions like:
- Are you proactively checking the system to monitor new or open work orders?
- Are you updating your status in real time so our manager knows when you have availability?
- Are you following preventive maintenance prompts to service assets before they breakdown?
- Are you accurately logging overtime hours so our manager understands what time is devoted to emergency work order requests?
Asking the team to take the time to correctly and accurately use the CMMS will get you one step closer to higher implementation ROI and cost savings.
2. Implement all CMMS features.
The best CMMS systems have features that are directly tied to higher ROI, better inventory management and improved preventive maintenance procedures. Yet, in our 2018 State of CMMS Report, we found these startling stats:
- Fewer than a quarter of all respondents have fully implemented inventory and parts management features in a CMMS.
- Less than half of respondents rely fully on the work order tracking functionality in their CMMS.
While the numbers above may show that many facilities haven’t fully implemented their CMMS, one factor from our report is important to note: 88% of facilities that have significantly rolled out a CMMS report cost savings up to millions of dollars.
Remember that the highest CMMS ROI comes from full system utilization. See if there are holes in utilization across features like work order tracking, asset management, inventory management, preventive maintenance and reporting.
3. Track KPIs and ROI to prove success.
To really prove to the team that your CMMS is causing change and that the organization can reach a master level, consider pulling system KPIs and prove ROI. For example, calculate the following:
- Have you witnessed improved parts availability?
- Do you have better visibility into asset information and performance measurement?
- Has the team experienced improved work scheduling and better labor efficiency?
Armed with these numbers, you’ll be able to show the team your current performance and help them to create benchmarks to track as you move towards the level of CMMS master. And, remember, 96% of CMMS masters report measurable and significant cost savings from their system. What organization doesn’t want that?
Want to learn more about the data we uncovered in the 2018 State of CMMS Report? Download your complimentary copy today. Or, remember to take the CMMS Score to see how you rank on the road to maintenance mastery.