Managing maintenance in hotels and resorts with hundreds of rooms, multiple floors and many assets is no easy task. Facility managers must be organized and efficient to provide a comfortable stay for their guests in the hopes of continuing business with them in the future.
But it doesn’t stop there. Research has found that 72% of customers will share their positive experience with six or more people, which adds credibility and gives a positive boost to the resort’s reputation if customers enjoy themselves. Good maintenance is key to achieving that goal.
When assets are well maintained, guests experience fewer hassles and enjoy their stay more. The last thing anyone wants to worry about while traveling is substandard equipment or facilities. Continue reading