Deny Work Orders

Work orders in Requested status can be denied, indicating that the supervisor or administrator does not think the work should be performed at the current time or does not fit within the scope of the maintenance staff. Changing a work order to Denied places it into a general closed state. Once a work order has been denied, it can be accessed at a later date and reissued.

Work orders that have been issued cannot be denied. They must instead be canceled.

Change the status of a work order to Denied:

1. Locate the work order you want to change.

   To quickly locate work orders in the requested state, use the Requested filter in the Work Order List.

2. Ensure you are on the Details, Tasks, Costs, or Attach page.

3. Choose between two options:

   • Click the Action button next to the word Status in the upper-right part of the page and select Deny.

   • Click the Deny button at the bottom of the page.

   You may be prompted to enter information into the Labor Report explaining the reason for the denial.

4. Enter clarifying information as needed.

5. Click Apply.

   The status is changed to Denied. It is not necessary to save this change.