Change Work Order Status

As work orders progress through the system, their status is changed to reflect their current state in the maintenance cycle. Depending on the business process used at your organization, work orders may progress through a number of different states. While organizations use different processes for managing the status of their work orders, at a high level, the following progression is often used:

• Requested > Issued > Completed >Closed.

• Requested > Denied, On-Hold, or Canceled.

Depending on the process used at your organization, constraints may be placed on changing status until a work order has been approved. This means you may not be able to issue a work order until it has received required approval. In another organization, the Issued status may not even be used; work orders may be acted upon in the Requested state without first being issued.

The status of the work order is changed by clicking the Action button next to the Statuslabel on the Work Order Details, Tasks, Costs, or Attach page.

Alternatively, you can use the buttons displayed at the bottom of the page. The options available at the bottom of the page will depend on the current state of the displayed work order.

The following sections provide instructions for modifying work order status:

• Issue Work Orders

• Deny Work Orders

• Place Work Orders on Hold

• Cancel Work Orders

 For more information on the Complete/Close option, see Complete/Close Work Orders.