New member first time sign-up and approval
To gain access to Maintenance Connection, each member of your organization must be invited by an administrator and complete a sign-up process. This article walks through the invitation and creation process for new Members.
Note: The instructions in this article are not applicable to those using LoginHub/Active Directory integrations or to those who have purchased Cloud Hosted Single-Sign-On (SSO).
Instructions for Inviting New Members to MC
To create a new member:
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Sign into Maintenance Connection, access the Membership module, and click the New button.
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Enter Member Info and Access Info and click Email.
The new member is created and an invite email sent to the address entered. The invite email includes generic messaging about accessing Maintenance Connection along with a link to complete the sign-up process. You can add your own message to the invite email in the Email Message field.
To complete the sign-up process, new members select a link in the invite email to access the Maintenance Connection Sign Up page with the New Member option selected.
Users who are signing up for Maintenance Connection for the first time enter their information and click Create Member. The user is then signed into Maintenance Connection.
Users who are already members of another Maintenance Connection database select the Existing Member option, enter their Member ID and Password, and click Link Existing Member. They are then signed into the new database in Maintenance Connection.
| Application Setting | Description |
| MGR | Provides access to all system applications (Main Application - MRO, Technician WorkCenter, Service Requester, Reporter, and MC Express) |
| MGRD | Provides access to the Main Application (MRO) without having to select it from the Application Chooser at login |
| R | Provides access only to the Service Requester |
| RPT | Provides access to the Reporter, Service Requester, and MC Express |
| TWC | Provides access to the Technician WorkCenter and MC Express |
| TWCRPT | Provides access to the Technician WorkCenter, Reporter, and MC Express |
| DASH | Provides access to the KPI Dashboard and MC Express |
Getting Members up and running on Maintenance Connection is of course the first of many processes System Administrators will need to manage. Check out the rest of the articles in this section of the Knowledge Base for more on how to manage staff efficiently.
To dig even deeper into staff management with Maintenance Connection, consider subscribing to our premium, on-demand training provided through Accruent Academy. You can also reach out to your Account Owner to request one-on-one training.
