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About the State of CMMS Report

What’s your CMMS Score? The CMMS Score grades and guides maintenance teams on how they’re using maintenance management software to improve operational process—ranging from asset management to preventive maintenance (PM) and beyond.

In only five minutes, you can gauge where you rank and compare against other maintenance professionals in your industry—and from there, take action on improving to the next level.

So, what does your CMMS Score mean? Are you just now discovering that a CMMS may help improve your maintenance procedures? Then, you may be an Apprentice. Or have you successfully implemented the tool across your organization and seen measurable results? Congratulations, you may be a CMMS Master.

Learn more about the CMMS Score and read the State of CMMS Report below.

Apprentice
Mover
Journeyman
Leader
Master

Apprentice

At the Apprentice level, organizations most likely just started their CMMS research and implementation. Many may also be relying on static spreadsheets or paper-based work order systems. Apprentices are quickly learning how CMMS can streamline work order tracking, improve asset management, save on overall maintenance budgets and implement preventive maintenance schedules. But, understanding these benefits is just the start. To level-up from an Apprentice to Mover (and beyond), organizations must focus on utilizing the CMMS more heavily across their maintenance teams to drive adoption and bottom-line results.

Continue your journey from Apprentice to Mover by checking out these resources

Mover

Movers have likely gained buy-in from management, successfully onboarded the team to the tool, and are right on the cusp of realizing potential CMMS benefits and savings. CMMS Movers likely possess these traits:

  • Replacing paper-based legacy systems and processes
  • Starting to configure some assets in the tool
  • Trained and confident in using the tool
  • And dabbling in system-wide asset management and reporting

To gain momentum and move to the next phase of CMMS bragging rights, organizations must focus on configuring all assets in their CMMS, eliminating paper-based work orders completely, and realizing value in terms of proven reliability, better inventory management and more.

Journeyman

Journeymen have fought an uphill battle of technology adoption across the maintenance team, and are starting to realize bottom-line organizational value for program implementation. For example, many will have fewer emergency work orders due to better planning. They’ve achieved an increase in satisfaction among internal departments or between facilities due to a streamlined service request process. With initial onboarding and implementation behind them, Journeymen are set to realize benefits of greater uptime, asset life, labor efficiency and more. As they work to collect top-level results to show management, they may also be able to identify underutilized features or inefficient processes to take their program to the next level: CMMS Leader.

Leader

CMMS Leaders realize the full program value, and can tie results to bottom-line business impact. They’re armed with reports and KPIs that prove results and cost savings across assets, processes, labor and more. CMMS Leaders exhibit the following common characteristics:
  • Nearly all assets are configured in the CMMS;
  • Teams have shifted to a completely digital work order tracking system
  • Able to use automated reports, such as technician efficiency to improve resource allocation
  • Believe they can prove the ROI of the CMMS investment
  • Getting familiar with the potential of mobile features for a mobile workforce
  • And exploring how to utilize inventory features on a CMMS or the benefits of integrating an ERP system for better parts management
To finally make it to the finish line, organizations must focus on implementing preventive maintenance schedules to prove with hard evidence that the tool has helped diminish downtime.

Master

Masters have implemented the CMMS, seen system-wide adoption, are enjoying the benefits of mobile deployment and proven program value in terms of bottom-line impact. On top of that, they’ve overcome one of the greatest hurdles of maintenance programs across the globe—graduating from a reactive to a preventive maintenance program. The CMMS Master has it all, including:

  • A well trained and efficient team
  • Smart inventory and parts managed strategy (or an integration with an ERP system)
  • Improved reliability and uptime and extended equipment life
  • Ability to meet maintenance budgets
  • Positive preventive-to-reactive maintenance ratio
  • Data to prove to management efficiencies are up and savings are being realized

The CMMS Master makes it look easy, but it took a lot of time, patience and a top-notch implementation team to get them there. The end result? Total system reliability and sky-high maintenance efficiency.

Executive Summary: State of CMMS Report

The CMMS Score Survey was created for maintenance and facility professionals to understand how their maintenance software delivers value for their facility's operations.

  • Is the CMMS software fully rolled out with key features?
  • Has the facility achieved any measurable benefits from the software implementation?
  • To what degree is the user satisfied with the software or the program's success/failure?

Table of Contents
Part 1: About the Respondents
  • Maintenance team size and job profiles
  • # of assets, work orders, and budgets by industry
Part 2: CMMS Scores & ROI Assessment
  • Apprentice to Journeyman to Master - Groups by industry
  • Dollars saved, compared to score group, industry, and preventive ratio
Part 3: CMMS Feature Implementation Compared to Business Benefits
  • See 6 compelling charts, depicting how those that scored high in a feature implementation, also scored high on the associated benefit.

The State of CMMS Report describes and highlights:

  • How 1000 maintenance professionals rated their maintenance program
  • Across dozens of industries including facilities in Healthcare, Education, Government, Manufacturing, Energy, and more
  • Across small to large maintenance teams, from 1 to 20 to 50+ personnel
  • Across asset and work order counts, under 100 to 1000+
  • Across 40+ CMMS vendors
  • What challenges users face with their maintenance software and preventive maintenance program
  • What measurable return on investment and cost savings are achieved

Just a Few of the 1000 Organizations Represented In the Report

Maintenance Department Size Varies Considerably By Industry

The 1000 respondents to the survey span 10 major industries. Roughly 50% of organizations in education have more than 30 maintenance employees. 40% of government maintenance organizations have more than 30 team members as well. Meanwhile, at the other end of the spectrum, not for profit organizations that participated in our survey have small maintenance teams; roughly 82% of organizations have fewer than 15 maintenance employees.

50%
of education organizations have 30 or more maintenance employees

Fill out the form to see the full report with 20+ charts, groundbreaking ROI statistics, and many helpful resources for your CMMS journey.

Get Your CMMS
Benchmark Score

Read about the CMMS Score Survey & State of CMMS Report

You Will Get:
Your personal CMMS Score
Benchmark comparison with others
A copy of the 2017 State of CMMS Report
Take the CMMS Score Survey
Read Report Only

Get Instant Access





*Required

SUBMIT Cancel