Implementation With Ease

See the positive outcomes thousands of companies have experienced by implementing Maintenance Connection’s Computerized Maintenance Management Software (CMMS). Our extensive knowledge of maintenance/facility operations combined with our enterprise software experience allows us to provide your team with professional guidance throughout the implementation process. Every company and project is unique and we use this six section implementation strategy as a guideline to create a tailored approach for every new customer.


Project Planning

  • Kick-off meeting
  • Define project goals, roles and milestones
  • Define reporting goals
  • Schedule next steps


Data Migration

  • Review existing data sources
  • Map Data to CMS
  • Configure Data Standards
  • Import data from standard template


Core Configuration

  • Configure core modules
  • Configure user forms
  • Create security access groups
  • Create required reports


Process Design

  • Evaluate current process
  • Build most efficient process
  • Configure Business logic
  • Set up process automation


Training/ Go-Live

  • Functional user testing
  • End-user training
  • Roll-out


Manage Results

  • Refine usage as needed
  • Analyze system reports
  • Monitor key performance indicators

Phase 1: Project Planning

Communicating the project goals, roles and milestones is a critical step of a successful CMMS implementation. Through an extensive needs assessment process, our implementation consultant have a wealth of experience which they utilize to help frame up the project for a success. In larger-scope projects, this project planning phase results in a documented project plan, scope and milestones. Other times, just a simple phone call is needed plan the implementation. We tailor our approach to each customer.

Phase 2: Data Migration

Many customers have home-grown systems for managing maintenance, others have legacy CMMS software, while others are new to tracking things electronically. Wherever you are in the process, you can lean on our data migration experts to help coordinate a smooth transfer or development of your database. Data can be imported from en existing format or collected into a spreadsheet, or a combination of each approach. Import any and all pertinent data including equipment, parts, employees, vendors, and even WO histories.

Phase 3: Core Configuration

We’ve been implementing CMMS for many years, and we have a strong base configuration of Maintenance Connection which is used to start the project ahead of the game. However, we also realize that every organization is unique and has specific plans and goals from CMMS. Maintenance Connection is a flexible application, which provides opportunities to toggle components on or off, configure security, hide unnecessary fields, customize reports. Often times, this phase is also where system integrations are developed.

Phase 4: Process Design

Every maintenance organization operates to some sort of process, whether they know it or not. Our strategy for integrating Maintenance Connection into the business is to look at your current processes as they are, suggest improvements if necessary, then determine how the software can best fit into process—rather than fitting the process into a rigid software. In more complex larger scope projects, flow charting may be used as a tool to visualize the process. Other times, this phase is a simple discussion with the project team.

Phase 5: Practical Testing

We spend hours making sure our software is ready to go onsite and operate the way it should. But it’s a worthwhile effort to test the flow of the software and process within your business prior to rolling it out to the end-users.

Phase 6: Manage Results

An ultimate roll-out to end-users typically occurs concurrently with training, which can take place in a variety of formats. It is also important to monitor user feedback and analyze data via KPIs and Reports to make better decisions.