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  FACILITIES MANAGEMENT CUSTOMER SATISFACTION SURVEY
  We would appreciate your feedback.
 
1.
I am a/an:

 Select at least 1 responses.
  On campus student resident
  Commuter student
  Faculty member
  Staff member
  Please let us know which building you live or work in:
       
 
 
2.
I have been at, or attended Saint Leo for:

 Select at least 1 responses.
  1 year
  2-3 years
  4-7 years
  8-10 years
  11 or more years
 
 
3.
Have you ever gone online to enter a work order?
 
 
 
4.
If you answered "YES" for question #3, please answer the following: How easy or difficult is the process of entering the work order?
  Very Easy
  Easy
  Acceptable
  Difficult
  Very difficult
  Other, please specify
       
 
 
5.
Was the work completed to your satisfaction?
  Yes
  No
  I do not know if it was completed
  Other, please specify
       
 
 
6.
How would you rate the appearance of the campus grounds?
  Excellent
  Good
  Average
  Fair
  Poor
  Other, please specify
       
 
 
7.
How would you rate the cleanliness of the academic or campus buildings inside?
  Excellent
  Good
  Acceptable
  Fair
  Poor
  Other, please specify
       
 
 
8.
If you live ON CAMPUS, how would you rate the cleanliness of YOUR residence hall.
  Excellent
  Good
  Acceptable
  Fair
  Poor
  Other, please specify
       
 
 
9.
Have you used the services of the Events and Movers crew?
  Yes
No
 
 
10.
Please rate your interactions, if any, with the services of the Events and Movers staff.
  Excellent
  Good
  Adequate
  Fair
  Poor
  Other, please specify
       
 
 
11.
Please rate your interactions, if any, with the services of the Facilities (maintenance) staff.
  Excellent
  Good
  Adequate
  Fair
  Poor
  Other, please specify
       
 
 
12.
Please rate your interactions, if any, with the services of the Grounds staff.
  Excellent
  Good
  Adequate
  Fair
  Poor
  Other, please specify
       
 
 
13.
Please rate your interactions, if any, with the services of the Housekeeping staff.
  Excellent
  Good
  Adequate
  Fair
  Poor
  Other, please specify
       
 
 
14.
Please rate your interactions, if any, with the services of the Facilities Office/Management staff.
  Excellent
  Good
  Adequate
  Fair
  Poor
  Other, please specify
       
 
 
15.
Is there a staff member that you would like to recognize for their positive contributions?
 
 
 
16.
What are the things that we should start doing?
 
 
 
17.
What are the things that we should stop doing?
 
 
 
18.
Are there any suggestions that you would like to make to improve services?